Customer Support Policy – Vira.ng

Last Updated: [Insert Date]

At Vira.ng, we’re committed to providing you with fast, friendly, and helpful support at every step — before, during, and after your purchase.

1. Support Channels

You can reach us through the following channels:

Email: support@vira.ng
Phone: 09114199908
Live Chat: Available on our website (during support hours)
Social Media: @vira.ng on Instagram, Facebook & Twitter

2. Support Hours

Our support team is available:

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sundays & Public Holidays: Closed (except for urgent order issues)

3. What We Can Help With

Our customer service team is here to assist you with:

• Order tracking and updates

• Questions about products or availability

• Payment or checkout issues

• Return & refund requests

• Technical support for digital or electronic items

• General inquiries or feedback

4. Response Time

We aim to respond to all support queries within:

• Email: 12–24 business hours

• Live Chat & Phone: Instant during support hours

• Social Media: Within 1 business day

5. Escalations

If your issue is not resolved to your satisfaction, you can request escalation by emailing:
care@vira.ng – Please include your order number and details for faster assistance.

6. Code of Conduct

We promise to treat you with respect and kindness — and we ask the same in return. Abusive, offensive, or fraudulent behavior may lead to limited support access or account restrictions.

7. Feedback

We’re always looking to improve. Share your experience with us at:
feedback@vira.ng